Shipping policy

Shipping Policy

Effective Date: February 21, 2026
Etc Fashionz

This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery. By placing an order with Etc Fashionz, you agree to the terms stated below.

1. ORDER PROCESSING TIMES

All orders are processed within 1–5 business days (Monday–Friday), excluding:

  • Weekends

  • Federal holidays

  • Sales events

  • Promotional launches

  • High-volume periods

Processing time refers to the time required to verify, prepare, and package your order prior to shipment. Processing time is separate from shipping transit time.

Orders placed after 12:00 PM EST on Fridays will begin processing the following business day (typically Monday).

Etc Fashionz reserves the right to extend processing times during peak seasons, restocks, or promotional events.

2. SHIPPING TRANSIT TIMES

Once processed, orders are shipped via the carrier selected at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.

Etc Fashionz is not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs processing

  • Natural disasters

  • High-volume carrier delays

3. PRE-ORDER ITEMS

Pre-order items are not immediately available for shipment.

If your order contains a pre-order item:

  • The entire order may be held until all items are available.

  • Estimated shipping dates are approximate and subject to change.

4. SHIPPING ADDRESS ACCURACY

Customers are solely responsible for entering accurate shipping information at checkout.

Etc Fashionz is not responsible for:

  • Incorrect or incomplete addresses

  • Missing apartment or suite numbers

  • Undeliverable shipments

  • Returned packages due to customer error

If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.

Address changes are not guaranteed once an order is placed.

5. LOST, STOLEN, OR DELIVERED PACKAGES

Once an order is marked as shipped and transferred to the carrier, responsibility transfers to the customer.

Etc Fashionz is not liable for:

  • Lost packages

  • Stolen packages

  • Packages marked as “Delivered” by the carrier

  • Delays caused by the carrier

Customers must contact the shipping carrier directly for delivery issues.

6. SHIPPING INSURANCE & CLAIMS

Certain shipments may include limited carrier insurance (e.g., USPS coverage up to $100 for domestic shipments).

All insurance claims must be filed directly with the shipping carrier. Etc Fashionz does not guarantee approval of insurance claims and is not responsible for claim outcomes.

7. FRAUD PROTECTION & ORDER VERIFICATION

Etc Fashionz reserves the right to:

  • Cancel any order flagged as high-risk or potentially fraudulent.

  • Request additional verification (such as government-issued ID or billing confirmation) before processing certain orders.

  • Refuse shipment to addresses associated with prior fraudulent activity.

  • Cancel orders with mismatched billing and shipping information.

If an order is canceled due to suspected fraud, the customer will be notified and refunded to the original payment method.

We reserve the right to refuse service to anyone suspected of payment fraud, chargeback abuse, or policy violations.

8. CHARGEBACK & PAYMENT DISPUTES

By placing an order, you agree to contact Etc Fashionz directly to resolve any shipping or delivery issues before filing a chargeback.

If a chargeback is filed without prior contact, Etc Fashionz reserves the right to provide:

  • Proof of delivery

  • Tracking confirmation

  • Order verification details

  • This Shipping Policy

to the payment processor or financial institution.

Fraudulent chargebacks may result in permanent refusal of future service.

9. REFUSED OR UNCLAIMED PACKAGES

If a package is refused or unclaimed:

  • Original shipping fees are non-refundable.

  • The customer is responsible for reshipping costs.

  • Store credit may be issued minus shipping fees if the order is not reshipped.

10. INTERNATIONAL SHIPPING (If Applicable)

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Clearance fees

Etc Fashionz is not responsible for customs delays or additional charges.

11. POLICY AGREEMENT

By completing a purchase with Etc Fashionz, you acknowledge and agree to this Shipping Policy.

CONTACT INFORMATION

For shipping inquiries:

Email: support@etcfashionz.com