Refund policy

Refund & Exchange Policy

Effective Date: February 21, 2026
Etc Fashionz

At Etc Fashionz, customer satisfaction is important to us. Please review this policy carefully before completing your purchase. By placing an order on our website, you agree to the terms outlined below.

1. ALL SALES POLICY

All sales are final. Etc Fashionz does not offer monetary refunds to original payment methods.

We offer store credit or exchanges only for eligible items that meet the conditions outlined in this policy.

Store credit will be issued electronically and may only be used on future purchases. Store credit is non-transferable and cannot be redeemed for cash.

2. NON-RETURNABLE / FINAL SALE ITEMS

The following items are non-returnable and non-exchangeable due to hygiene, customization, or promotional pricing:

  • Accessories

  • White Clothing

  • Swimwear

  • Bodysuits / Leotards

  • Custom or Made-to-Order Items

  • Clothing with Lace

  • Sale or Discounted Items

  • Items Marked “Final Sale”

These items are strictly FINAL SALE and are not eligible for store credit or exchange under any circumstances.

3. EXCHANGE & STORE CREDIT ELIGIBILITY

To qualify for store credit or exchange:

  • You must contact us within 3 calendar days of confirmed delivery.

  • Items must be unworn, unwashed, unaltered, and free of stains, makeup, deodorant, perfume, or odors.

  • All original tags must be attached.

  • Items must be returned in original packaging.

  • Proof of purchase is required.

Etc Fashionz reserves the right to deny any return that does not meet these requirements.

4. HOW TO REQUEST AN EXCHANGE

To initiate a request:

Email: support@etcfashionz.com
Include:

  • Order Number

  • Full Name

  • Reason for Request

  • Photos (if claiming defect or incorrect item)

If approved, return instructions will be provided.

Unauthorized returns will not be accepted.

5. SHIPPING RESPONSIBILITY

  • Customers are responsible for all return shipping costs.

  • Customers are responsible for shipping fees associated with exchange items.

  • We recommend using a trackable shipping service. Etc Fashionz is not responsible for lost, stolen, or delayed return packages.

Original shipping fees are non-refundable.

6. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, you must notify us within 48 hours of delivery with clear photos attached.

Claims made after 48 hours may be denied.

All merchandise is inspected prior to shipment to ensure quality control.

7. REFUSED DELIVERIES / FAILED DELIVERY

If a package is refused or returned due to an incorrect address provided by the customer, the customer will be responsible for reshipping fees.

Etc Fashionz is not responsible for orders marked as delivered by the shipping carrier.

8. CHARGEBACK & DISPUTE POLICY

By completing a purchase, you agree to contact Etc Fashionz directly to resolve any issues before filing a chargeback or payment dispute.

Filing a chargeback without first contacting us may be considered a violation of this policy. We reserve the right to provide this policy, delivery confirmation, and order verification to your financial institution to dispute unauthorized claims.

9. POLICY AGREEMENT

By placing an order with Etc Fashionz, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.

CONTACT INFORMATION

For questions before placing an order, please contact:

Email: support@etcfashionz.com